Privacy Policy

Your privacy is important to us

Last updated: September 01, 2025

Information We Collect

Personal Information

  • • Name and email address
  • • Billing and shipping addresses
  • • Payment information (processed securely)
  • • Account preferences and settings
  • • Communication history with support

Usage Data

  • • Website browsing patterns
  • • Download and purchase history
  • • Device and browser information
  • • IP address and location data
  • • Cookies and tracking preferences

How We Use Your Information

Order Processing & Fulfillment

We use your personal and payment information to process orders, deliver digital products, and provide customer support for your purchases.

Account Management

Your information helps us maintain your account, track your purchases, and provide personalized recommendations based on your preferences.

Communications

We send transactional emails about your orders, account updates, and optional marketing communications about new layouts and promotions (you can opt out anytime).

Analytics & Improvement

Usage data helps us understand how customers interact with our website to improve user experience and develop better Divi layouts.

Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We only share data in these limited circumstances:

Service Providers

Payment processors (Stripe, PayPal)
Email service providers
Analytics services (Google Analytics)
Cloud hosting providers

Legal Requirements

Legal compliance obligations
Court orders or subpoenas
Fraud prevention and security
Protecting our legal rights

Data Security

We protect your data with:

  • • SSL/TLS encryption for data transmission
  • • Secure server infrastructure and firewalls
  • • Regular security audits and monitoring
  • • PCI DSS compliant payment processing
  • • Strong password requirements
  • • Limited employee access to personal data
  • • Regular software updates and patches
  • • Backup and disaster recovery procedures

Your Privacy Rights

Access & Review

Request a copy of the personal information we have about you and review how it's being used.

Update & Correct

Update your account information or correct any inaccuracies in your personal data.

Opt-Out

Unsubscribe from marketing emails or opt out of certain data collection practices.

Delete Account

Request deletion of your account and associated personal data (subject to legal retention requirements).

Data Portability

Export your data in a commonly used format to transfer to another service provider.

Restrict Processing

Limit how we process your personal information while maintaining your account.

Cookies & Tracking

We use cookies for:

  • • Essential website functionality
  • • User authentication and sessions
  • • Shopping cart and preferences
  • • Security and fraud prevention
  • • Website analytics and performance
  • • Marketing and advertising
  • • Social media integrations
  • • Personalized content delivery

You can manage cookie preferences in your browser settings or through our cookie banner.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

3y

Account Information

Retained for 3 years after account closure for customer service and legal purposes

7y

Transaction Records

Financial records kept for 7 years to comply with tax and accounting regulations

2y

Analytics Data

Aggregated usage data retained for 2 years for business insights and improvements

30d

Marketing Data

Email marketing data deleted within 30 days of unsubscribing

International Data Transfers

DiviFlow operates globally, and your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

Standard Contractual Clauses

GDPR Compliance

Privacy Shield Frameworks

Children's Privacy

Age Restriction

DiviFlow is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information immediately.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.